Customer Experience Training – Now Offered by Next Level Network
Our programs are designed to help companies transform their customer interactions, optimize processes, and foster a truly customer-centric culture. The In-house Training is led by internationally recognized specialists and is built on a proven framework that blends strategy, operations, and transformation. We don’t just consult—we practice what we teach, ensuring your teams gain actionable skills and measurable results.
Courses We Offer
Certified CX Masterclass
Customer Institute-certified program, ideal for professionals seeking deep expertise in CX strategy and practice. Participants can earn the internationally recognized Certified Customer Centricity Expert (CCCX) credential.
CX Strategy Programme
A personalized program guiding your company through every stage of customer experience transformation—from strategic planning to operational execution.
CX Leadership
Expert guidance for creating or refining CX leadership and governance within your organization, including support for new roles or restructuring existing teams.
CX Strategic
A focused, 4-hour training for top management to align on CX concepts and vision.
CX Masterclass
A 2-day intensive for middle management and implementation teams, covering the full spectrum of CX strategy and execution.
CX 101
A 4-hour awareness session for all employees, introducing the fundamentals and importance of customer experience.
Customer Journey Map
A practical, 1-day workshop on mapping customer journeys and understanding key touchpoints.
Voice of the Customer
A 4-hour training on gathering, measuring, and leveraging customer feedback for continuous improvement.
Employee Experience
A 4-hour session for support departments, focusing on the internal customer experience and its impact on end customers.
Customer Journey Management
Workshops to define customer personas, design future-focused journeys, and prioritize impactful projects using Voice of Customer tools.
CX Performance Management
Training to define and monitor CX KPIs, align them with business objectives, and use dashboards for ongoing improvement.
Customer Service Transformation
Support for automating and optimizing service delivery, developing omnichannel systems, and equipping teams with essential CX and soft skills.
Digital Experience Transformation
End-to-end project management for implementing digital platforms, using methodologies like Customer Journey Mapping and Design Thinking