Tailored CX Workshop for the Life Sciences Industry
Public speaking is not an inherent talent of a gifted few. Like most things, delivering powerful presentations is a craft and has systems that have been proven to work. How to convince your audience about your visions, ideas, services, and products? The purpose of this course is to develop the core skills of public speaking, such as state,how to use the voice and physiology to convey the messages that resonate and make deep connections with the audience.
What to Expect
Industry research highlights a significant gap between ambition and execution in CX: Gartner reports that just 22% of companies feel confident in their ability to implement CX initiatives effectively, while Forrester Research notes that only a quarter of CX professionals have seen tangible business results from their efforts. Our workshop is designed to bridge this gap by equipping participants with the skills and frameworks needed for real-world success.
During this interactive session, participants will develop a personalized roadmap for CX success in the Life Sciences sector. The workshop features engaging activities such as self-assessment, stakeholder empathy mapping, customer journey mapping, and the use of agile CX activation tools.
Key elements include:
- Organizational Harmony: An interactive exercise to uncover what it takes for teams to truly collaborate and achieve results that inspire pride across the company.
- Voice of the Customer (VoC): Learn effective ways to communicate customer insights and demonstrate the value of customer-centricity to key stakeholders, using digital transformation as a practical case study.
- CX Project Management: Access ready-to-use project charter templates and discover best practices for keeping CX initiatives on track and delivering measurable outcomes.
Workshop Outcomes
This session tackles the most common pitfalls that cause CX projects to falter, such as unclear objectives, limited leadership buy-in, communication breakdowns, lack of employee engagement, and insufficient measurement. Attendees will leave with a clear understanding of how to deliver successful CX projects in their organizations, along with practical tools and templates to support their journey.