10th and 11th December 2020
Improving customer experience (CX) in the life sciences industry is more important than ever, as organizations strive to deliver better outcomes for patients, healthcare professionals, and partners. Recognizing this need, we launched the Annual CX for Life Science Conference—the first event in Europe dedicated exclusively to CX within the life sciences sector.
Since its inception, our conference has become a leading and highly successful gathering for industry professionals who are passionate about advancing CX. What sets our event apart is our unique closed-door networking concept: a carefully curated environment with no sales pitches or vendor presence, ensuring open, honest, and meaningful discussions among peers.
Over the years, our Annual CX for Life Science Conference has brought together thought leaders, innovators, and decision-makers to share insights, best practices, and real-world strategies for elevating CX across the industry. Each year, we focus on the most pressing topics and emerging trends, providing attendees with actionable ideas and valuable connections.
Below, you can explore the key presentations and highlights from this year’s conference.
Key Points:
- Digital customer experience in Pharma
- Rapid adjustment of CX strategy in response to COVID-19
- The Journey to a perfect CX
- Increasing automation and introducing artificial intelligence for customer contact and engagement
- Successfully closing the CX loop
- Why measuring CX matters How far can anyone excel in CX
- IMPACT FIRST mindset and culture
- Speaker Case Study : Approach to Customer Experience
- Establishing and maintaining the highest levels of CX trough your third party distribution network