9th & 10th June 2022
Utility companies interact with customers every day. Utilities are working to reinvasion what it means to be customer-centric. This means ensuring they are providing services to attract and retain customers. They are forming customer experience departments, commissioning working groups, and investing in tools and research to support customer -focused messaging.
This conference focuses on how to create the best, most practical CX journey within your company. Essentially, this conference will serve as a business networking platform which will highlight the journey towards CX Management from various companies in this industry, talk about existing challenges and opportunities for the business.
Key Points:
- Shaping exceptional CX
- Omnichannel strategy and digital transformation: a needed revolution for utility companies
- How data will support customers on their road to net zero?
- Measuring CX success and why it matters
- Agile as a way of working to deliver brilliant customer experience
- How to build & implement Customer Experience Management within IT Operations?
- Why Customer centricity is an important for our #climapositive strategy?
- How Plenitude promoted and embraced the customer centricity at 360 degrees?
- Showcasing how AFW developed their initial customer focused strategy
- How utilities can shift from doing digital to being digital?