23th & 24th October 2025, Zürich
Join us in Zurich for the 6th Annual CX Management for Life Science Event—where innovation, expertise, and the future of customer experience converge. Building on years of thought leadership and practical insights, our conference is the premier gathering for CX professionals across pharma, biotech, and medtech.
Each year, we bring together industry leaders, digital pioneers, patient advocates, and solution providers to explore the latest trends, share real-world case studies, and co-create the future of Life Science CX. In 2025, we’re raising the bar once again—delivering fresh perspectives on AI-driven personalization, omnichannel engagement, and the evolving expectations of patients and healthcare professionals.
This year, Zurich returns as our host city, offering the perfect backdrop for high-impact networking, hands-on workshops, and transformative discussions. Whether you’re looking to benchmark your CX strategy, discover breakthrough innovations, or connect with peers who share your passion for excellence, this is the event you can’t afford to miss.
Who should attend?
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the pharmaceutical industry, medical devices and biotech companies involved in:
Customer Experience
Customer Strategy
Customer Engagement
Customer Interaction
Voice of Customer
Patient Engagement
Patient Experience
Patient Relations
Multi-channel Management
Marketing
Digital Marketing
Customer Service
Market Access Management
Customer Excellence
Customer Relationship
Commercial Excellence
Management Patient Value
Customer/Patient
Communications
Omni-channel Management
Commerical Operations
Digital Engagement
Digital
Sales
Key Points:
- Harnessing Generative AI to Deliver Hyper-Personalized Experiences for Patients and HCPs
- Reducing Digital Fatigue: Practical Approaches to Omnichannel Engagement in Life Sciences
- Building Trust in the Age of AI: Data Privacy, Transparency, and Ethical Innovation
- Real-World Evidence as a Catalyst for Customer-Centric Transformation
- Digital Therapeutics and Remote Monitoring: Enhancing Patient Support Beyond the Pill
- Co-Creating Solutions: Inside the CX Innovation Lab—From Challenge to Actionable Playbook
- Empowering Clinical Trial Participants: Designing Seamless and Supportive Journeys
Why should companies attend?
Here are a few reasons why choosing our conference is the best choice for experts in CX management within the Life Science:
1. Intimate Networking: With a limited number of attendees, you’ll have ample opportunities to network with industry peers, share insights, and build lasting connections.
2. Interactive Format: Our event goes beyond passive listening. Engage in dynamic discussions, participate in workshop, and collaborate with fellow experts to address real-world challenges.
3. High-Quality Content: Benefit from presentations and discussions led by seasoned professionals, providing you with actionable strategies and best practices.
4. Exclusive Access: Gain access to exclusive insights and industry trends, ensuring you stay ahead in the rapidly evolving landscape of Cleanroom Design and Engineering