6th & 7th June 2024, Munich
Improving customer experience (CX) in the life sciences industry is more important than ever, as organizations strive to deliver better outcomes for patients, healthcare professionals, and partners. Recognizing this need, we launched the Annual CX for Life Science Conference—the first event in Europe dedicated exclusively to CX within the life sciences sector.
Since its inception, our conference has become a leading and highly successful gathering for industry professionals who are passionate about advancing CX. What sets our event apart is our unique closed-door networking concept: a carefully curated environment with no sales pitches or vendor presence, ensuring open, honest, and meaningful discussions among peers.
Over the years, our Annual CX for Life Science Conference has brought together thought leaders, innovators, and decision-makers to share insights, best practices, and real-world strategies for elevating CX across the industry. Each year, we focus on the most pressing topics and emerging trends, providing attendees with actionable ideas and valuable connections.
Below, you can explore the key presentations and highlights from this year’s conference.
Key Points:
- Going Omnichannel in Pharma – overcoming barriers and embracing continuous change
- The four aspects of Call Center Excellence
- Making CX Management happen: recipe for success based on real-life experience
- How Design Thinking can be leveraged to address customer needs in a highly effective and efficient way
- How Novo Nordisk is focusing on Content Excellence to enable data-driven insights for an enhanced CX
- How to build a customer-centric organization
- Increasing conversion rate through a targeted conversational CX methodology
- How can pharma unlock Omnichannel transformation by overcoming industry specific obstacles
- Content Taxonomy and Tagging as the foundational element to enable Content Insights
- Customer development research as a source of insights for CX