9th & 10th December 2021
Improving customer experience (CX) in the life sciences industry is more important than ever, as organizations strive to deliver better outcomes for patients, healthcare professionals, and partners. Recognizing this need, we launched the Annual CX for Life Science Conference—the first event in Europe dedicated exclusively to CX within the life sciences sector.
Since its inception, our conference has become a leading and highly successful gathering for industry professionals who are passionate about advancing CX. What sets our event apart is our unique closed-door networking concept: a carefully curated environment with no sales pitches or vendor presence, ensuring open, honest, and meaningful discussions among peers.
Over the years, our Annual CX for Life Science Conference has brought together thought leaders, innovators, and decision-makers to share insights, best practices, and real-world strategies for elevating CX across the industry. Each year, we focus on the most pressing topics and emerging trends, providing attendees with actionable ideas and valuable connections.
Below, you can explore the key presentations and highlights from this year’s conference.
Key Points:
- Shaping Exceptional Customer Experiences
- Successfully closing the CX loop
- Measuring CX successes and why it matters
- CX Analytics: How and where to focus efforts
- How companies can shift from doing digital to being digital?
- Rapid adjustment of CX strategy in response to COVID-19
- How will the CX of the future look like?
- Customer Journey Mapping for a Seamless Omnichannel Experience