In the dynamic landscape of banking, especially within the GCC countries, Customer Experience (CX) has emerged as a pivotal factor shaping success and differentiation among financial institutions.
The rapid shift in customer expectations, particularly in the post-pandemic era, has created an environment ripe for growth, innovation, and a renewed focus on Customer Experience (CX). This shift is further accelerated by the infusion of advanced digital technologies and disruptive market forces that are reshaping the financial sector.
As customers in the GCC become increasingly tech-savvy, their financial needs are evolving, demanding more sophisticated, seamless, and personalized banking services. Contactless payments, mobile banking, and AI-driven customer support have become standard expectations rather than luxuries. In this context, CX has emerged as a key differentiator that can significantly influence customer loyalty and retention.
To stay competitive and maintain their relevance in this dynamic environment, banks and financial institutions are increasingly prioritizing CX. Their goal is to enhance customer engagement by delivering consistent and personalized experiences at scale. This relentless focus on CX is seen as a crucial strategy for achieving digital resilience and securing long-term customer loyalty.
The CX Management for Financial Institutions Conference serves as a platform for networking and collaboration, allowing attendees to connect with professionals from the industry. By engaging in meaningful conversations, sharing experiences, and exchanging ideas, participants can expand their professional network, establish partnerships, and explore innovative approaches to enhance CX in their organizations.
Who should attend?
Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the financial institutions involved in:
Customer Experience
Customer Strategy
Customer Engagement
Customer Interaction
Voice of Customer
Digital Transformation
Digital Department
Client Experience
UX / Design
Multi-channel Management
Marketing
Digital Marketing
Customer Service
Marketing Stream
Customer Excellence
Customer Relationship
Omni-channel Management
Brand Experience
CRM
Commerical Operations
Digital Engagement
Digital
Sales
Commercial Excellence
Key Points:
- Human-Centric Finances – A Journey through Empathy, Design, and AI
- UX Design Principles for Financial Products That Sell
- Enhance Customer Experiences through Outcome Driven Innovation
- Evidence Based Management, Agile Framework and CX
- The rise of AI powered Customer Experience in finance
- Identifying customer needs via Jobs to be Done methodology
- Client voice propagation in the Bank throughout the whole institution
Why should companies attend?
Here are a few reasons why choosing our conference is the best choice for experts in CX management within the financial institutions:
1. Intimate Networking: With a limited number of attendees, you’ll have ample opportunities to network with industry peers, share insights, and build lasting connections.
2. Interactive Format: Our event goes beyond passive listening. Engage in dynamic discussions, participate in workshop, and collaborate with fellow experts to address real-world challenges.
3. High-Quality Content: Benefit from presentations and discussions led by seasoned professionals, providing you with actionable strategies and best practices to elevate your CX management initiatives.
4. Innovative Workshop: Experience the first-of-its-kind conference and workshop hybrid, offering a comprehensive learning experience that blends theory with practical application.
5. Exclusive Access: Gain access to exclusive insights and industry trends, ensuring you stay ahead in the rapidly evolving landscape of CX management within the financial sector.