6th & 7th June, Munich

Year after year, our conference has continued to set new standards, drawing in professionals, thought leaders, and innovators from across the Life Science landscape. What started as a visionary initiative has evolved into a cornerstone event renowned for its insightful discussions, groundbreaking strategies, and invaluable networking opportunities.

The enduring success of our conference can be attributed to several key factors. Firstly, our relentless dedication to staying at the forefront of CX trends and methodologies ensures that attendees gain unparalleled insights into the latest industry developments. Through engaging presentations, interactive workshop, and panel discussions led by industry experts, participants leave equipped with actionable strategies to elevate CX within their organizations.

In the Life Science industry, where patient-centricity is paramount, prioritizing CX is not just advantageous – it’s imperative. The 5th Annual CX Management for Life Science serves as a platform for industry leaders to delve into the nuances of CX strategy, explore emerging trends, and leverage collective expertise to overcome challenges. Our conference offers invaluable insights and practical solutions to propel your CX initiatives forward.

Excitingly, this year marks a milestone as we introduce our first-ever workshop to the event lineup. Blending the best of both worlds, this innovative addition combines the enriching experience of a conference with hands-on workshop session, offering unparalleled learning opportunities.

Who should attend?

Members of board, C-level, Senior/Global Vice Presidents, Directors, Heads of departments from the pharmaceutical industry, medical devices and biotech companies

involved in:

Customer Experience

Customer Strategy

Customer Engagement

Customer Interaction

Voice of Customer

Patient Engagement

Patient Experience

Patient Relations

Multi-channel Management


Digital Marketing

Customer Service

Market Access Management

Customer Excellence

Customer Relationship

Commercial Excellence

Management Patient Value



Omni-channel Management

Commerical Operations

Digital Engagement



Key Points:
  • Going Omnichannel in Pharma – overcoming barriers and embracing continuous change
  • The four aspects of Call Center Excellence
  • Making CX Management happen: recipe for success based on real-life experience
  • How Design Thinking can be leveraged to address customer needs in a highly effective and efficient way
  • How Novo Nordisk is focusing on Content Excellence to enable data-driven insights for an enhanced CX
  • How to build a customer-centric organization
  • Increasing conversion rate through a targeted conversational CX methodology
  • How can pharma unlock Omnichannel transformation by overcoming industry specific obstacles
  • Content Taxonomy and Tagging as the foundational element to enable Content Insights
  • Customer development research as a source of insights for CX
Why should companies attend?

Here are a few reasons why choosing our conference is the best choice for experts in CX management within the Life Science:

1. Intimate Networking: With a limited number of attendees, you’ll have ample opportunities to network with industry peers, share insights, and build lasting connections.

2. Interactive Format: Our event goes beyond passive listening. Engage in dynamic discussions, participate in workshop, and collaborate with fellow experts to address real-world challenges.

3. High-Quality Content: Benefit from presentations and discussions led by seasoned professionals, providing you with actionable strategies and best practices to elevate your CX management initiatives.

4. Innovative Workshop: Experience the first-of-its-kind conference and workshop hybrid, offering a comprehensive learning experience that blends theory with practical application.

5. Exclusive Access: Gain access to exclusive insights and industry trends, ensuring you stay ahead in the rapidly evolving landscape of CX management within the Life Science sector.