Key Points:
- Enhance Customer Experiences through Outcome Driven Innovation
- Ensuring Data Sovereignty and Cross-Border Data Transfers
- Evidence Based Management, Agile Framework and CX
- The rise of AI powered Customer Experience in finance
- Driving CX and Contact reduction with consistent x-channel Services
- Human-Centric Finances – A Journey through Empathy, Design, and AI
- The importance of User Testing to understand Customer Experience
- Client voice propagation in mBank S.A. throughout the whole institution
- UX Design Principles for Financial Products That Sell
- Identifying customer needs via Jobs to be Done methodology
- Security and Privacy in the Cloud: Challenges & Opportunities